Legal · vitark.ai

Terms and Conditions

Effective13 August 2026 Last updated13 August 2026

IMPORTANT NOTICE

Vitark.ai is a legal-research and information tool. This tool does not provide legal advice. This tool helps you understand the law and does not provide any services or advice in the capacity of a lawyer or represent you.

Every answer the tool provides is traced to a real Indian court judgment or order. We do not invent citations.

These Terms and Conditions ("Terms") govern the relationship between Vitark.ai and the person/ entity using Vitark.ai.

1. Acceptance of these Terms

By creating an account, paying for a subscription or credits, or otherwise using vitark.ai (the "Platform"), you ("you", "your", or "User") enter into a legally binding agreement with TLY SOFT PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 on 11 July 2026, bearing Corporate Identity Number U62013DC2026PTC473011 ("Vitark", "we", "us", or "our"), which operates the Platform under the brand and product name "Vitark", with its principal place of business at Innov8 Harsha Bhawan, 4th Floor, 13/29 E-Block, Connaught Place, New Delhi 110001.

Please read these Terms carefully before accessing or using the Website. If you do not agree with or accept any part of these Terms, you must not use the Platform and exit the Platform.

We may revise these Terms from time to time. When we do, we will post the updated version on the Platform and update the "Last Updated" date.

Material changes (changes that affect the fee payable to access this Platform, or refund eligibility) will be notified to you by email at least 15 days before they take effect, and you may cancel your subscription before the change applies if you do not agree such changes.

2. Eligibility

You may use the Platform only if:

you are at least 18 years of age, or if you are a minor, you are using the Platform under the supervision of a parent or legal guardian who has accepted these Terms on your behalf;
you have the legal capacity to enter into a contract under the Indian Contract Act, 1872; and
you are using the Platform for lawful purposes consistent with these Terms.

Legal professionals (advocates, in-house counsel, chartered accountants, company secretaries) and institutional users (newsrooms, research bodies, GCCs) are welcome to use the Platform on the same individual-account basis unless we have signed a separate institutional agreement with you.

3. Definitions

In these Terms, unless otherwise expressly defined, the following terms shall have the following meanings:

"Account" means the account you create and operate on the Platform.
"Content" means any text, summary, citation, table, visualisation, audio, or other output generated, served, or made available through the Platform.
"Credits" means prepaid units of value purchased by you and held in your Account, which are consumed as you use research features.
"Source Material" means the corpus of public Indian judicial orders, judgments, statutes, rules, and notifications on which the Platform's outputs are based.
"Subscription" means the monthly recurring access plan to the Platform as priced from time to time.
"Transaction" means any payment you make to Vitark for a Subscription, Credits, or any other paid feature.

4. Nature of the Service — Important Disclaimer

Vitark.ai is a legal research and information platform. It is not a substitute for advice from a qualified legal professional.

The Platform produces summaries, comparisons, simulations, and citation maps based on publicly available Source Material. We do the following:

We summarize what courts have decided in similar matters.
We cite the specific orders and judgments behind every output.
We help you understand the process, the steps involved, and the effort a matter is likely to require.

We do not do the following:

We do not provide any legal advice.
We do not represent you in any court, tribunal, or proceeding.
We do not provide legal opinions tailored to your specific facts.
We do not predict outcomes with any degree of certainty. Please note past outcome is informative, not deterministic.
We do not file documents on your behalf.
We are not responsible for any decision you make based on Platform output without consulting a licensed professional, including a qualified advocate, chartered accountant, or company secretary.

For any matter with material legal, financial, or personal consequence, consult a licensed professional. The Platform is a tool to make you better informed before, during, and after that conversation.

Please note that the Platform may engage with certain third-party knowledge partners for the purpose of facilitating responses, research assistance, content support or resolution of user queries. By using the Platform, you acknowledge and consent that information, queries or inputs submitted by you on the Platform may be shared with such knowledge partners strictly on a need-to-know basis for the purpose of providing the relevant information requested by you.

5. Source Data and Citation Commitment

Every substantive Platform output is traceable to one or more specific items of Source Material. We commit to:

Citation per output: Each summary, table, simulation, or finding is linked to the underlying judgment(s), order(s), or statutory provision(s).
No fabricated citations: We do not generate citations that do not exist. If a claim cannot be sourced, the Platform will say so.
Verifiable references: Citations include sufficient detail (court, case number, parties, date, paragraph reference where relevant) to allow independent verification.

If you find an output that appears inconsistent with its cited source, please report it through the Grievance Officer contact in Section 17. We will investigate and correct or withdraw the output as warranted.

This is a commitment to process (we always cite) and source (we do not invent content), and not a guarantee of legal correctness in your specific matter. Source Material and outputs could have errors including factual errors, contradictions, or holdings that have since been overruled.

The Platform has known limitations. These are published in plain language on the page titled "What Vitark Does Not Do Well Yet", which forms part of these Terms and is reviewed at least quarterly. You should read that page before relying on the Platform.

6. Account Registration and Security

You may use certain features of the Platform without creating an Account. To purchase a Subscription or Credits, or to access conversational deep-dive features, you must create an Account.

For the purposes of creating an Account, you agree to:

Provide accurate, current, and complete information when creating your Account.
Keep your login credentials confidential and secure.
Notify us immediately if you suspect unauthorised access to your Account.
Be responsible for all activity under your Account, except where the activity is the result of unauthorised access we should reasonably have prevented.
Not upload, share, or transmit any information or content that is obscene, pornographic, pedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, harmful to children, infringing any proprietary rights, impersonating another person, threatening the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign States, or public order, or otherwise in violation of any law for the time being in force.

Please use all information, data and content made available on the Platform with due caution and not for any illegal or unethical purpose.

We may suspend or terminate any Account that is used in breach of these Terms, including where the user engages in any activities or uploads, shares, or transmits any content prohibited under these Terms, or where the Account show signs of automated scraping or fraud, or remains inactive for an extended period (with prior notice).

7. Pricing, Subscriptions, and Credits

All prices on the Platform are stated in Indian Rupees (INR) and are payable in INR. If you pay using a foreign-issued payment instrument, your card-issuer or bank may apply currency conversion, cross-border fees or other banking charges that will be borne by you.

7.1 Subscription

Price: The Subscription fee shall be charged on a monthly basis and shall be inclusive of all applicable Indian taxes (GST and any other levies), as specified from time to time.
Inclusions: Unlimited access to standard research features for one calendar month from the date of Subscription purchase or renewal, subject to any limits as may be mentioned on the Platform from time to time.
Renewal: Subscriptions renew automatically on the same date each month (or the closest date in shorter months) until you cancel.
Reminder: We will email you a renewal reminder at least 3 calendar days before each automatic renewal, including the amount, the next billing date, and a one-click cancellation link.

7.2 Credits

Price: Payment of the subscription fee entitles the user to an equivalent value of Credits, inclusive of all applicable Indian taxes. Larger top-up packs may be offered with the same per-credit value or with disclosed bonus credits.
Consumption: Credits are deducted as you use research features, at the per-feature rates published on the Platform. Per-feature rates may be revised with 30 days' prior notice by email and revisions do not affect Credits already purchased.
Expiry: Credits expire 12 months from the date of purchase, unless a different expiry is stated at the point of sale. Expired Credits are not refundable but you may purchase fresh Credits at any time.
Top-up: You may add more Credits at any time. New top-ups do not extend the expiry of older Credit batches.
No cash equivalence: Credits are a measure of Platform usage. They cannot be transferred to another User, traded, redeemed for cash, or used as legal tender.

7.3 Payments

Payments are processed by third-party payment gateways. Vitark does not store full card numbers, CVVs, or banking credentials on its own servers.
You authorise the relevant payment gateway and your card-issuer or bank to charge your selected payment instrument for the amounts due.
For recurring Subscription charges above the RBI-mandated e-mandate threshold, additional authentication will be sought as required by RBI rules.

7.4 Failed Payments

If a renewal payment fails, we will email you with a request to update your payment method. If payment is not received within 7 days of the payment failure, your Subscription will be treated as cancelled and access to Subscription-only features will pause until you re-subscribe. Credit balances shall remain unaffected by Subscription payment failures.

7.5 Promotional Codes, Coupons, and Discounts

We may from time to time offer promotional codes, referral bonuses, institutional discounts, or other reductions on Subscription or Credit pricing. Each such offer is governed by the specific terms displayed at the point of sale, including any restrictions on eligibility, expiry, stacking with other offers, or transferability. Promotional discounts are not refundable in cash; refunds on Transactions made using a discount are calculated against the price you actually paid in line with the Refund and Cancellation Policy.

8. Cancellation and Refunds

You may cancel your Subscription at any time from your Account settings. Cancellation takes effect at the end of the current billing month, and you will retain access to paid features until that date, unless you also request a refund under our Refund and Cancellation Policy.

Refunds are governed by the Refund and Cancellation Policy, which forms part of these Terms by reference. In summary:

7-day window: Refund requests received within 7 calendar days of a Subscription charge or Credit purchase are eligible.
Pro-rata credit refunds: We refund the value of unused Credits on a pro-rata basis. Used Credits are not refundable.
Subscription refunds: A Subscription charged within the last 7 days is fully refundable if no Subscription-only feature has been used. If features have been used, we refund pro-rata for the unused days.
Beyond 7 days: Refunds are at our discretion and granted only in cases of technical failure, billing error, or unauthorised use.

The Refund and Cancellation Policy contains the complete process, exclusions, and timelines, regarding cancellation and refunds. Please read the policy for all details.

9. Permitted Use

You may use the Platform to:

Research your own legal questions and matters.
Inform conversations with your advocate, chartered accountant, company secretary, or other adviser.
Conduct journalism, academic research, or institutional analysis on Indian legal trends.
Educate yourself about legal procedures, rights and processes.

10. Prohibited Use

You agree not to:

Use the Platform to provide unauthorised legal advice, that is, to represent yourself as a lawyer to a third party, or to provide legal advice to others using Platform output as if it were your own professional opinion, unless you are independently qualified to do so.
Scrape, mass-download, automate, mirror, or systematically extract Platform Content other than for your own bona-fide single-User research.
Use, license, or resell Platform Content as if it were a substitute legal-database product.
Use any Platform Content, in whole or in part, to train, fine-tune, evaluate, benchmark, distil or otherwise develop or improve any machine learning model, dataset, or artificial intelligence system.
Use the Platform to harass, intimidate, defame, dox, or threaten any person, including any party named in Source Material.
Use the Platform to identify, locate or contact any person named in Source Material, in particular any person whose identity is protected under Section 228A of the Indian Penal Code, the Protection of Children from Sexual Offences Act, 2012, the Juvenile Justice (Care and Protection of Children) Act, 2015, or any direction of a court.
Use the Platform to plan, facilitate, or conceal any unlawful activity, including but not limited to fraud, money laundering, evasion of tax or regulatory obligation, or unauthorised data collection on any individual.
Reverse-engineer, decompile, or attempt to derive the underlying source code, model weights, prompts, scoring formulas, or proprietary methods of the Platform.
Submit/ upload content to the Platform that contains malware, executable code, or material designed to disrupt the Platform or other Users.
Impersonate any other person, misrepresent your affiliation with any organisation, or create Accounts using another person's identity or payment instrument.
Use the Platform in any way that would breach the Information Technology Act, 2000, the Bharatiya Nyaya Sanhita, 2023, or any other applicable law, rules and regulations.
Circumvent, disable, or interfere with the Platform's security, rate-limiting, citation-traceability, or audit features.

We may suspend or terminate your access for breach of these terms without prior notice where the breach causes immediate risk to other Users or to the Platform.

Where you are in material breach of this Section, your right to a refund for any Transaction during which the breach occurred is forfeited, in line with Section 4 of the Refund and Cancellation Policy.

11. Privacy and Data Protection

Our Privacy Policy (published separately on the Platform) in line with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 describes the type of sensitive personal data we collect, the purposes for which we collect it, the manner of disclosure of such information (including to third parties or providers under lawful contractual arrangements), the duration of retention, and the reasonable security practices and procedures implemented to protect such information.

In brief, the privacy policy provides the following:

Minimum-necessary collection: We collect only the data needed to operate the service (account credentials, payment-related metadata via gateway, and research-session data).
No sale of personal data: We do not sell, rent, or trade your personal data to third parties.
No profiling for advertising: We do not build profiles for behavioural advertising.
Sensitive matters: Research queries on sensitive topics (sexual offences, family matters, mental health, juvenile cases, etc.) are handled with elevated confidentiality controls and are not used to train shared models.

The full Privacy Policy is the controlling document and shall prevail in the event of any inconsistency with this paragraph 11, which is intended solely as a summary.

11A. Protected Identities in Source Material

Some judgments name persons whose identity is protected by statute or by direction of a court. Our Suppression and Redaction Policy, published on the Platform, sets out how protected identities are handled in content generated by the Platform, how directions of a court restricting publication are honoured, and how a person named in a judgment may reach us. If you find a protected identity anywhere on the Platform, please report it to ask@vitark.ai.

11B. Deleting Your Account and Your Data

You may delete your Account and the personal information associated with it at any time, from within the Vitark application, from your Account settings on the Platform, or by writing to ask@vitark.ai from your registered email address. You do not need to install or reinstall the application in order to make that request. What is deleted, what we are required by law to retain, and the periods within which each happens, are set out in our Account and Data Deletion Policy, published on the Platform.

12. Intellectual Property

12.1 Our IP

The Platform's interface, code, scoring frameworks, query intelligence model, branding (including the name "Vitark" and the taglines), proprietary methods, and all derivative works are the property of Vitark or our licensors, and is protected under Indian and international copyright, trademark and trade-secret law.

"Vitark", the Vitark device and the taglines used on the Platform are trade marks used by the Company. An application for registration is pending. No claim of registration is made.

Nothing in these Terms grants you or any other User any right, title, or interest in our IP except the limited, revocable, non-transferable, non-exclusive license to use the Platform as set out in these Terms.

12.2 Source Material

Indian judicial orders, judgments and statutory material are public documents. Under Section 52(1)(q)(iv) of the Copyright Act, 1957, their reproduction or publication does not constitute infringement, unless prohibited by the court, tribunal or authority concerned. We claim no copyright in the text of any judgment, order or statute.

What we own is the layer we have built over that public material, namely our index and database structure, our classification and treatment tagging, our retrieval and ranking, our enrichment, and our compilation, being a compilation and computer database within the meaning of Section 2(o) of the Copyright Act, 1957, to the extent that the skill, judgment and originality applied in its creation attract protection under Indian law.

12.3 Your IP

You retain ownership of any content you submit to the Platform (search queries, notes, uploads). You grant Vitark a limited, royalty-free, non-exclusive license to process that content solely to provide the service to you, in line with our Privacy Policy. We do not use your private content to train shared models.

13. Limitation of Liability

To the maximum extent permitted under Indian law:

The Platform is provided "as is" and "as available". We disclaim all implied warranties, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.
We are not liable for any direct or indirect, incidental, special, consequential, or punitive damages, including lost profits, lost opportunity, loss of data, or reputational harm, arising out of your use of the Platform.
Our total aggregate liability to you for any claim arising under or in connection with these Terms is capped at the greater of (a) the amount you paid to Vitark in the 12 (twelve) months immediately preceding the claim, or (b) ₹2,000.

Nothing in this Section limits any right you have as a consumer under the Consumer Protection Act, 2019, and you may approach the appropriate Consumer Disputes Redressal Commission notwithstanding Section 18.

14. Indemnification

You agree to indemnify and hold harmless Vitark, its directors, employees, and agents from any third-party claim, demand, loss, or expense (including reasonable legal fees) arising from:

Your breach of these Terms or any applicable law.
Your misuse of Platform Content (including resale or unauthorised legal practice).
Content you submit to the Platform that infringes a third party's rights.

15. Vulnerable Users and Emergency Notice

Vitark is built to help citizens facing distress such as cyber-fraud victims, abuse survivors, harassed witnesses, distressed litigants. We take that responsibility seriously, and we are also clear about what we are not.

If you are in immediate physical danger, call 112.
If you are in mental-health crisis, contact iCALL (9152987821) or Vandrevala Foundation (1860-2662-345).
If you have been a victim of a cyber-crime, file a complaint at cybercrime.gov.in or call 1930.
If you are a child or are reporting harm to a child, call CHILDLINE at 1098.

The Platform may display these resources within research flows where relevant. Display of such information does not make Vitark a counsellor, helpline, or emergency service.

We design the Platform to avoid retraumatising language, to allow private and login-free use of basic research, and to never publish a User's research history. If any feature on the Platform feels unsafe or harmful to you, please reach the Grievance Officer in Section 17. Such feedback is taken seriously and reviewed by a human.

16. Modifications and Termination

By you: You may stop using the Platform at any time. You may cancel a Subscription from your Account settings.

By us: We may modify, suspend, or discontinue any part of the Platform with reasonable prior notice. We may terminate your Account for breach of these Terms.

Effect of termination: On termination, your right to use the Platform ends. Terms that by their nature should survive (IP, liability, indemnity, dispute resolution, governing law) will continue to apply.

17. Grievance Redressal and Contact

In line with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, we have designated a Grievance Officer to receive complaints about Platform content, account issues, payment disputes, and personal data handling.

Grievance Officer: Hemant Chhabra

Email: grievance@vitark.ai

Postal Address: TLY SOFT PRIVATE LIMITED, Innov8 Harsha Bhawan, 4th Floor, 13/29 E-Block, Connaught Place, New Delhi 110001

Acknowledgement timeline: Within 48 hours of receipt.

Resolution timeline: The grievance shall be redressed within 1 month from the date of receipt of grievance.

18. Governing Law and Dispute Resolution

Governing law: These Terms are governed by the laws of India.

First step - internal escalation: Before any formal dispute, you agree to raise the matter with the Grievance Officer (Section 17) and give us 30 days to attempt resolution.

Arbitration: Any unresolved dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration in Delhi, under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement, or failing agreement within 30 days of notice, in line with the Arbitration and Conciliation Act. The seat of arbitration will be Delhi and the language of arbitration will be English.

Court jurisdiction: Subject to the arbitration clause, the courts at Delhi have exclusive jurisdiction over any matter (including for interim relief) or dispute relating to the use of the Platform and/ or these Terms.

19. Force Majeure

Vitark is not liable for any failure or delay in performing any obligation under these Terms, including providing access to the Platform, processing Transactions, processing refunds, or responding to support and grievance requests, to the extent the failure or delay is caused by events outside our reasonable control.

These events include, but are not limited to: acts of God, natural disaster, fire, flood, earthquake, epidemic or pandemic, war, terrorism, civil unrest, governmental order, regulation, sanction, or seizure, restrictions or interruptions imposed on internet, telecommunications, or electricity networks, failures or interruptions in third-party infrastructure on which the Platform relies (including cloud-hosting providers, content-delivery networks, payment gateways, banking rails, and DNS providers), cyber-attacks not caused by our negligence, and any other event of force majeure under applicable laws.

In any such event, we will make reasonable efforts to notify affected Users, mitigate the impact, and restore performance as quickly as possible. Force majeure does not relieve you of the obligation to pay amounts already due. Nothing in this Section displaces refund rights granted to you under the Refund and Cancellation Policy in respect of disruptions within our control.

20. Miscellaneous

No waiver: Any failure to enforce or delay in enforcing any term hereof shall not operate as a waiver of our right to enforce it later.
Languages: These Terms are published in English. Translations into Hindi or other Indian languages may be provided for accessibility, but the English version is the controlling text in case of inconsistency.
Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force. If any restriction is held to be excessive in scope or duration, it shall be read down and applied to the maximum extent enforceable rather than struck out.
Assignment: You may not assign these Terms. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of substantially all our assets, with notice to you.
Entire agreement: These Terms, together with the Refund and Cancellation Policy, the Privacy Policy, the Suppression and Redaction Policy and the page titled "What Vitark Does Not Do Well Yet", constitute the entire agreement between you and us concerning your use of the Platform.
These Terms shall also apply to all blogs and articles published on the Platform.

21. Contact

General queries: ask@vitark.ai

Grievance Officer: grievance@vitark.ai

Refunds and billing: ask@vitark.ai

Postal: TLY SOFT PRIVATE LIMITED, Innov8 Harsha Bhawan, 4th Floor, 13/29 E-Block, Connaught Place, New Delhi 110001

By using vitark.ai, you confirm that you have read, understood, and agree to be bound by these Terms.